PUBLIC OFFERING
BASIC CONCEPTS
Website Visitor - a person who has come to https://lavoienomade.com/ without the purpose of placing an order.
User - natural person, website visitor, who accepts the terms of this offer and wants to place orders in lavoienomade.com online store.
Customer - User who has placed an order in the lavoienomade.com online store.
Seller - IE "Sokolova A.V", a legal entity registered under the laws of the Republic of Kazakhstan, legal address: Republic of Kazakhstan, Almaty city, St. Pushkina 129 ap.33
Online Shop - a website owned by the seller, located on the Internet at https://lavoienomade.com, tel. +7 777 22 000 66, where the products offered for sale by the seller are presented, as well as the terms of payment and of the product's delivery to the customer.
Website - https://lavoienomade.com
Products - LA VOIE NOMADE brand jewelry, LA VOIE NOMADE brand accessories and other LA VOIE NOMADE brand products available for sale on the Website. Detailed description, characteristics of the products are indicated on the corresponding page with the products on the Website https://lavoienomade.com.
Order - a duly executed request of the Buyer for purchase and delivery to the address specified by the customer / by the products self-delivery selected on the website
This document, in accordance with paragraph 5 of Art. 395, paragraph 1 of Art. 447 of the Civil Code of the Republic of Kazakhstan, is a public offer containing all material terms and conditions for the conclusion of a contract of the products sale between the online shop “IE Sokolova A.V” and the user of services of the online shop / customer and defines the terms of products purchase through the Website of the online shop https://lavoienomade.com.
1. GENERAL TERMS
1.1 This Public Offering contains all the essential terms and conditions for the conclusion of a contract for the product sale with the customer.
1.2 By placing an order for products in the online shop, the customer unconditionally agrees and accepts the terms of this offering. In case of disagreement with this Public offering the User shall immediately stop using the service and leave the Website https://lavoienomade.com.
1.3. The Seller has the right to unilaterally change the terms and conditions of this Offering with notice to the Customer by posting a new version of the Offer on the Website.
1.4. The Customer has the right to use the interactive resources of the Online Shop for the intended purpose, to leave feedback, to comment on materials, and to engage in online communications, if the functionality is available.
1.5. The Public Offering is considered to be accepted by the user from the moment of placing an order on the website or from the moment of accepting the User's order via the phone numbers of the Online Shop. In case of acceptance of the offering, the User is considered to have concluded a contract of sale of the ordered goods with the Seller and acquires the Customers status.
1.6. By providing the Seller with his/her surname, first name, patronymic, delivery address, email and phone numbers, individual ID number (series), date of issue, issuing authority of the ID document, the Website Visitor/User/Customer consents to the use of these means of communication, including the use and storage of personal data by the Seller, as well as by third person engaged to fulfill the obligations arising from this offer to the Site Visitor/User/Customer in order to fulfill the obligations arising from the purchase and sale contract, as well as for the distribution of the following information.
2. THE ONLINE SHOP STATUS
2.1 The Online Shop is the property of the Seller and is designed to organize the remote method of selling products via the Internet.
2.2 The Online Shop doesn’t require any special actions from the Customer in order to use the Online Shop resources for the products viewing, calculation and placing an order, such as registration or conclusion of a contract for using the Online Shop resources.
2.3 The Shop isn’t responsible for the content and accuracy of the information provided by the Customer while placing an order.
3. THE CUSTOMERS STATUS
3.1 The Customer is responsible for the accuracy of the information provided while placing an order, and for the purity from the claims of a third party.
3.2 The Customer confirms his agreement with the terms and conditions set forth in this offer by checking the box "I agree with the terms and conditions of the offering". Thereby the Customer confirms that the terms of the offering he has read and understood.
3.3 The use of the Online Shop resource to view and select the products, as well as to place an Order is free of charge for the Customer.
3.4 The products are purchased by the Customer solely for personal, family, household needs, not related to business activities.
4. THE PURCHASE CONTRACT (OFFERING) SUBJECT MATTER
4.1 The Seller sells the products to the Customer on the basis of the Customer's order(s) in accordance with the terms and at the prices set by the Seller in the Offering and its annexes, subject to the availability of the products in the Seller's warehouse. Products with a zero price or marked "out of stock" are considered to be out of stock.
4.2 The Products delivery ordered and paid by the Customer shall be carried out by the Seller.
4.3 Relations between the Customer and the Seller shall be governed by the legislation of the Republic of Kazakhstan, including the Civil Code of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan "On Protection of Consumer Rights" (hereinafter - the "Law").
4.4 All terms and conditions of the Offering (acceptance of the Offering) and its appendices shall be considered accepted by the Customer in full and without exception from the moment of receipt by the Seller of the Customer's notification of its intention to purchase the Products on the terms and conditions offered by the Seller.
5. PROCEDURE FOR CONCLUDING A PURCHASE CONTRACT
5.1 The Customer can place an order directly on the Online Shop Website or through the manager of the Online Shop by phone numbers indicated on the Website, according to the terms of the public offer of the Online Shop.
5.2 While placing an order in the Online Shop, the Customer is obliged to provide the following information about himself/herself
- Full name (for individual persons) of the Customer;
- Delivery address;
- IIN, number (series), date of issue, issuing authority of the identity document;
Contact phone number and email of the Customer.
5.3 The Customer’s expression of will to conclude a purchase contract by entering the relevant data specified in clause 5.2 of the present offering into the order form in the online shop or by sending the order through the online shop manager.
5.4 The purchase and sale contract is considered to be concluded when the store confirms the order of the customer in the way specified in clause 7.3 of the purchase and sale contract (offering).
5.5. The Online Shop doesn’t process the information about the Customer specified in clause 5.2 of the purchase agreement (offer).
6. PRODUCT INFORMATION
6.1 The Products are presented on the Website through graphic images-samples, which are the property of the owner of the LA VOIE NOMADE trademark.
6.2 Each graphic image is accompanied by textual information: name, size range (if necessary), price and description of the product.
6.3 All information materials presented in the On-Line Shop are of a reference nature and may not fully convey the properties and characteristics of the Products, including colors, sizes and shapes. If the Customer has any questions regarding the properties and characteristics of the Products, the Customer should contact the Seller via phone numbers provided on the Website before placing the Order.
6.4 At the Customer's request, the Online Shop manager has the right to provide (by phone or email) any other information necessary and sufficient from the Customer's point of view to make a decision on the purchase of the Products.
7. PURCHASING PRODUCT PROCEDURE
7.1 The Customer has the right to place an order for any of the Products presented in the Online Shop. Each product may be ordered in any quantity, subject to its availability from the Seller. Exceptions to this rule are specified in the description of each product in the case of promotions, removal of the product from sale, etc.
7.2 The order may be placed by the Customer through the phone numbers indicated on the Website or independently placed on the Website. The Customer agrees that the Seller is a subject of financial monitoring, in connection with which the Customer at the request of the Seller undertakes to provide documents and information reasonably requested by the Seller for proper verification of Customers in accordance with the legislation of the Republic of Kazakhstan on combating money laundering and terrorist financing. If the Customer fails to provide documents and information for proper verification of the Customer, the Seller shall have the right to refuse to conclude the Contract for Sale of the Products, which shall not constitute a violation under the Civil Code of the Republic of Kazakhstan.
7.3 After the Customer places an order, the Seller confirms the Customers order by sending information to the Customer's email address confirming the acceptance of the order, indicating the selected products, their price and the total amount of the order, or the manager of the online shop contacts the Customer by phone or sends a SMS notification to the Customer.
7.4 If the order placed by the Customer in the Online Shop of the Seller hasn’t been confirmed by the Seller to the Customer, the Customer shall ensure by phone number: +7 777 22 000 66 that his order has been received, accepted and transferred to the work. If the order is not confirmed, it shall be canceled within 2 days from the date of placing the order.
7.5 If the Products are out of stock, the Online Shop manager shall notify the Customer (by phone or email, SMS notification).
7.6 If the Products are not available from the Seller, the Customer has the right to replace them with other Products or cancel the Order.
7.7 The term of products delivery to the Customer in the Almaty city is calculated either on the day of receipt of the order or on the next day, depending on the time of transfer of the order to the courier representative, in other regions of the Republic of Kazakhstan - not more than 7 working days and begins to be calculated on the day following receipt by the Customer of the confirmation of acceptance of the order. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the seller.
8. PRODUCT PRICE
8.1 The product price in the Online Shop is indicated in Tenge (KZT) per one product unit.
8.2 The product price specified on the Website may be changed unilaterally by the Online Shop, while the product price ordered and paid for by the Customer shall not be changed.
8.3 The total amount of the order consists of the product's price and the cost of delivery.
8.4 The cost of delivery of each Order is calculated individually based on the ordered Products, the weight of the Products, the region and the method of delivery, and (if applicable) the method of payment, and is displayed on the Website at the final stage of placing the Order.
9. PRODUCT PAYMENT
9.1 Methods and procedure of payment for the cost of products and delivery (if necessary) are specified on the Website in the section "Payment and Delivery". If necessary, the procedure and terms of payment for the ordered products and delivery (if any) shall be negotiated by the Customer with the online shop manager.
9.2 In case of cash payment, the Customer shall pay the price of the products to the Seller at the moment of their delivery by handing over the money to the delivery courier.
9.3 The Customer shall pay for the order by any method selected in the Online Shop.
9.4 The Seller is obliged to provide the Customer with a document confirming the purchase of the products (check or receipt).
10. PRODUCTS DELIVERY
10.1 The methods, procedures and terms of the product's delivery are specified on the Website in the "Payment and Delivery" section.
10.2 The transfer of ownership and the risk of accidental destruction, loss or damage of the Products shall be transferred to the Customer at the moment of handing over the Products to the Customer at the place of execution of the Purchase Contract, at the moment of signing by the parties of the Certificate of Acceptance of the Goods (consignment note) or issuance of a document confirming the purchase of the Products (check or receipt).
10.3 The Products shall be handed over to the Customer upon delivery.
10.4 The Customer shall be obliged to accept the Products in quantity and assortment at the moment of their acceptance.
10.5 Upon the Products receipt, the Customer shall have the right to check their compliance with the consignment note in the presence of the Seller's representative (transporter), to verify the quantity, quality, completeness of the Products and the absence of visible defects by the Products name. Upon the Products receipt, the Customer shall sign the Customer's Order, confirming with his signature that he has no claims to the appearance and of the products completeness.
10.6 The Customer understands and agrees that delivery is a separate service which isn’t an integral part of the Products purchased by the Customer and which ends upon receipt of and for the Products payment.
11. PRODUCT WARRANTY
11.1 The warranty period of the Product is established in accordance with the law and the internal regulatory documents of the Seller and is displayed on the Online Shop Website.
11.2 The Customer has the right to exchange or return the Products of proper quality, if they haven’t been used, their commercial appearance, consumer characteristics, seals and labels aren’t separated from the product, as well as the document confirming the fact of the products purchase, within fourteen calendar days from the date of products purchase.
11.3 Claims to the quality of the Products purchased arising after receipt and for the Products payment shall be considered in accordance with the Law of the Republic of Kazakhstan "On Protection of Consumer Rights" and the warranty obligations of the Seller. In this regard, the purchase of the Products with delivery doesn't give the Customer the right to demand from the Seller the delivery of the purchased Products for warranty service or replacement, and doesn't give the opportunity to carry out the warranty service or replacement of the Products by visiting the Customer. The Seller (manufacturer) shall reimburse the Сonsumer for the costs associated with the Products delivery and (or) return/exchange of inappropriate quality. The costs related to the Products delivery and (or) return/exchange of proper quality shall be borne by the Customer.
11.4 The Seller guarantees that the Products have a test mark, as well as an imprint of the name stamp, which testifies to the proper passing of the customs declaration and customs clearance, examination and state control.
12. PRODUCT RETURN
12.1 The Customer has the right to return the products of proper quality at any time prior to their delivery to the Customer, subject to reimbursement by the Customer of the services cost for the products delivery to Almaty city and/or other cities of the Republic of Kazakhstan, and after the products delivery within fourteen days, in the manner and under the conditions provided by the Law "On Protection of Consumer Rights" and the present offering.
12.2 Products return of proper quality is possible in case if the marketable appearance (packaging), consumer properties, seals and labels not separated from the product, document confirming the fact of purchase of the said products, as well as, due to the specificity of jewelry, the act of the Products examination for authenticity in the Branch "Assay Chamber" of “National Center of Expertise and Certification” JSC are preserved.
12.3 Products return, in cases stipulated by the Law and this Agreement, shall be made to the address specified on the website in the "Contacts" section.
12.4 If the Customer rejects the Products of proper quality, the Seller shall refund the amount paid for the Products in accordance with the Purchase Contract, except for the Seller's expenses for the Products delivery to the Customer, expenses for the returned Products delivery to the Seller, and the Seller's expenses for the Products authentication in the Assay Chamber Branch of “National Center of Expertise and Certification” JSC, including related transportation costs.
12.5 In case of the Products return of proper quality and if the Products were delivered to the Customers free of charge, the Customer shall pay the Seller's expenses for the Products delivery to the Customer in the amount of 2000 (two thousand) KZT in the Almaty city and 3000 (three thousand) KZT in the regions, as well as the Seller's expenses for carrying out the examination of the Products authenticity in the Assay Chamber Branch of “National Center of Expertise and Certification” JSC, including the related transportation costs.
12.6 The amount of refund paid for the Products by bank transfer will be made in accordance with the procedure and under the conditions established by the Partner Bank.
12.7 In case the Customer discovers defects in the Products and demands their replacement, the Seller, taking into account the specifics of jewelry, has the right to send the Products to the Assay Chamber Branch of “National Center of Expertise and Certification” JSC for authentication. If the returned products aren’t covered by the warranty, the Customer undertakes to reimburse the Seller's expenses for the authenticity of the Products examination, including the related transportation costs.
13. THE PARTIES LIABILITY
13.1 The parties shall be liable in accordance with the legislation of the Republic of Kazakhstan.
13.2 The Seller shall not be liable for any damage caused to the Сustomer as a result of the products improper use, ordered in the online shop.
13.3 The parties shall be exempt from liability for non-performance or improper performance of obligations under the Purchase Agreement for the duration of force majeure.
14. OTHER TERMS AND CONDITIONS
14.1 The relations between the Customer and the Seller shall be governed by the legislation of the Republic of Kazakhstan.
14.2 The Sale and Purchase Contract shall enter into force on the date of acceptance of this offer by the Customer and shall remain in force until the full performance of the obligations of the parties.
14.3 All disputes and disagreements arising in the performance of the obligations of the parties under the Sale and Purchase Contract (Offering) shall be resolved by negotiations. In case of impossibility of their settlement, the parties have the right to apply to the judicial authorities at the Seller's location in accordance with the legislation of the Republic of Kazakhstan.
14.4. The Internet shop reserves the right to expand and reduce the products offered on the site, to regulate access to purchase of any products, as well as to suspend or terminate the sale of any products at its own discretion.
14.5 The Online Shop and the provided services may be temporarily unavailable in whole or in part due to preventive or other work, as well as for other reasons of a technical nature. The technical Online Shop service has the right to periodically perform the necessary preventive or other works, with or without prior notice to the Customers.
14.6 Recognition by the court of the invalidity of any provision of the purchase contract (offering) doesn’t imply the invalidity of the remaining provisions.
Website Visitor - a person who has come to https://lavoienomade.com/ without the purpose of placing an order.
User - natural person, website visitor, who accepts the terms of this offer and wants to place orders in lavoienomade.com online store.
Customer - User who has placed an order in the lavoienomade.com online store.
Seller - IE "Sokolova A.V", a legal entity registered under the laws of the Republic of Kazakhstan, legal address: Republic of Kazakhstan, Almaty city, St. Pushkina 129 ap.33
Online Shop - a website owned by the seller, located on the Internet at https://lavoienomade.com, tel. +7 777 22 000 66, where the products offered for sale by the seller are presented, as well as the terms of payment and of the product's delivery to the customer.
Website - https://lavoienomade.com
Products - LA VOIE NOMADE brand jewelry, LA VOIE NOMADE brand accessories and other LA VOIE NOMADE brand products available for sale on the Website. Detailed description, characteristics of the products are indicated on the corresponding page with the products on the Website https://lavoienomade.com.
Order - a duly executed request of the Buyer for purchase and delivery to the address specified by the customer / by the products self-delivery selected on the website
This document, in accordance with paragraph 5 of Art. 395, paragraph 1 of Art. 447 of the Civil Code of the Republic of Kazakhstan, is a public offer containing all material terms and conditions for the conclusion of a contract of the products sale between the online shop “IE Sokolova A.V” and the user of services of the online shop / customer and defines the terms of products purchase through the Website of the online shop https://lavoienomade.com.
1. GENERAL TERMS
1.1 This Public Offering contains all the essential terms and conditions for the conclusion of a contract for the product sale with the customer.
1.2 By placing an order for products in the online shop, the customer unconditionally agrees and accepts the terms of this offering. In case of disagreement with this Public offering the User shall immediately stop using the service and leave the Website https://lavoienomade.com.
1.3. The Seller has the right to unilaterally change the terms and conditions of this Offering with notice to the Customer by posting a new version of the Offer on the Website.
1.4. The Customer has the right to use the interactive resources of the Online Shop for the intended purpose, to leave feedback, to comment on materials, and to engage in online communications, if the functionality is available.
1.5. The Public Offering is considered to be accepted by the user from the moment of placing an order on the website or from the moment of accepting the User's order via the phone numbers of the Online Shop. In case of acceptance of the offering, the User is considered to have concluded a contract of sale of the ordered goods with the Seller and acquires the Customers status.
1.6. By providing the Seller with his/her surname, first name, patronymic, delivery address, email and phone numbers, individual ID number (series), date of issue, issuing authority of the ID document, the Website Visitor/User/Customer consents to the use of these means of communication, including the use and storage of personal data by the Seller, as well as by third person engaged to fulfill the obligations arising from this offer to the Site Visitor/User/Customer in order to fulfill the obligations arising from the purchase and sale contract, as well as for the distribution of the following information.
2. THE ONLINE SHOP STATUS
2.1 The Online Shop is the property of the Seller and is designed to organize the remote method of selling products via the Internet.
2.2 The Online Shop doesn’t require any special actions from the Customer in order to use the Online Shop resources for the products viewing, calculation and placing an order, such as registration or conclusion of a contract for using the Online Shop resources.
2.3 The Shop isn’t responsible for the content and accuracy of the information provided by the Customer while placing an order.
3. THE CUSTOMERS STATUS
3.1 The Customer is responsible for the accuracy of the information provided while placing an order, and for the purity from the claims of a third party.
3.2 The Customer confirms his agreement with the terms and conditions set forth in this offer by checking the box "I agree with the terms and conditions of the offering". Thereby the Customer confirms that the terms of the offering he has read and understood.
3.3 The use of the Online Shop resource to view and select the products, as well as to place an Order is free of charge for the Customer.
3.4 The products are purchased by the Customer solely for personal, family, household needs, not related to business activities.
4. THE PURCHASE CONTRACT (OFFERING) SUBJECT MATTER
4.1 The Seller sells the products to the Customer on the basis of the Customer's order(s) in accordance with the terms and at the prices set by the Seller in the Offering and its annexes, subject to the availability of the products in the Seller's warehouse. Products with a zero price or marked "out of stock" are considered to be out of stock.
4.2 The Products delivery ordered and paid by the Customer shall be carried out by the Seller.
4.3 Relations between the Customer and the Seller shall be governed by the legislation of the Republic of Kazakhstan, including the Civil Code of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan "On Protection of Consumer Rights" (hereinafter - the "Law").
4.4 All terms and conditions of the Offering (acceptance of the Offering) and its appendices shall be considered accepted by the Customer in full and without exception from the moment of receipt by the Seller of the Customer's notification of its intention to purchase the Products on the terms and conditions offered by the Seller.
5. PROCEDURE FOR CONCLUDING A PURCHASE CONTRACT
5.1 The Customer can place an order directly on the Online Shop Website or through the manager of the Online Shop by phone numbers indicated on the Website, according to the terms of the public offer of the Online Shop.
5.2 While placing an order in the Online Shop, the Customer is obliged to provide the following information about himself/herself
- Full name (for individual persons) of the Customer;
- Delivery address;
- IIN, number (series), date of issue, issuing authority of the identity document;
Contact phone number and email of the Customer.
5.3 The Customer’s expression of will to conclude a purchase contract by entering the relevant data specified in clause 5.2 of the present offering into the order form in the online shop or by sending the order through the online shop manager.
5.4 The purchase and sale contract is considered to be concluded when the store confirms the order of the customer in the way specified in clause 7.3 of the purchase and sale contract (offering).
5.5. The Online Shop doesn’t process the information about the Customer specified in clause 5.2 of the purchase agreement (offer).
6. PRODUCT INFORMATION
6.1 The Products are presented on the Website through graphic images-samples, which are the property of the owner of the LA VOIE NOMADE trademark.
6.2 Each graphic image is accompanied by textual information: name, size range (if necessary), price and description of the product.
6.3 All information materials presented in the On-Line Shop are of a reference nature and may not fully convey the properties and characteristics of the Products, including colors, sizes and shapes. If the Customer has any questions regarding the properties and characteristics of the Products, the Customer should contact the Seller via phone numbers provided on the Website before placing the Order.
6.4 At the Customer's request, the Online Shop manager has the right to provide (by phone or email) any other information necessary and sufficient from the Customer's point of view to make a decision on the purchase of the Products.
7. PURCHASING PRODUCT PROCEDURE
7.1 The Customer has the right to place an order for any of the Products presented in the Online Shop. Each product may be ordered in any quantity, subject to its availability from the Seller. Exceptions to this rule are specified in the description of each product in the case of promotions, removal of the product from sale, etc.
7.2 The order may be placed by the Customer through the phone numbers indicated on the Website or independently placed on the Website. The Customer agrees that the Seller is a subject of financial monitoring, in connection with which the Customer at the request of the Seller undertakes to provide documents and information reasonably requested by the Seller for proper verification of Customers in accordance with the legislation of the Republic of Kazakhstan on combating money laundering and terrorist financing. If the Customer fails to provide documents and information for proper verification of the Customer, the Seller shall have the right to refuse to conclude the Contract for Sale of the Products, which shall not constitute a violation under the Civil Code of the Republic of Kazakhstan.
7.3 After the Customer places an order, the Seller confirms the Customers order by sending information to the Customer's email address confirming the acceptance of the order, indicating the selected products, their price and the total amount of the order, or the manager of the online shop contacts the Customer by phone or sends a SMS notification to the Customer.
7.4 If the order placed by the Customer in the Online Shop of the Seller hasn’t been confirmed by the Seller to the Customer, the Customer shall ensure by phone number: +7 777 22 000 66 that his order has been received, accepted and transferred to the work. If the order is not confirmed, it shall be canceled within 2 days from the date of placing the order.
7.5 If the Products are out of stock, the Online Shop manager shall notify the Customer (by phone or email, SMS notification).
7.6 If the Products are not available from the Seller, the Customer has the right to replace them with other Products or cancel the Order.
7.7 The term of products delivery to the Customer in the Almaty city is calculated either on the day of receipt of the order or on the next day, depending on the time of transfer of the order to the courier representative, in other regions of the Republic of Kazakhstan - not more than 7 working days and begins to be calculated on the day following receipt by the Customer of the confirmation of acceptance of the order. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the seller.
8. PRODUCT PRICE
8.1 The product price in the Online Shop is indicated in Tenge (KZT) per one product unit.
8.2 The product price specified on the Website may be changed unilaterally by the Online Shop, while the product price ordered and paid for by the Customer shall not be changed.
8.3 The total amount of the order consists of the product's price and the cost of delivery.
8.4 The cost of delivery of each Order is calculated individually based on the ordered Products, the weight of the Products, the region and the method of delivery, and (if applicable) the method of payment, and is displayed on the Website at the final stage of placing the Order.
9. PRODUCT PAYMENT
9.1 Methods and procedure of payment for the cost of products and delivery (if necessary) are specified on the Website in the section "Payment and Delivery". If necessary, the procedure and terms of payment for the ordered products and delivery (if any) shall be negotiated by the Customer with the online shop manager.
9.2 In case of cash payment, the Customer shall pay the price of the products to the Seller at the moment of their delivery by handing over the money to the delivery courier.
9.3 The Customer shall pay for the order by any method selected in the Online Shop.
9.4 The Seller is obliged to provide the Customer with a document confirming the purchase of the products (check or receipt).
10. PRODUCTS DELIVERY
10.1 The methods, procedures and terms of the product's delivery are specified on the Website in the "Payment and Delivery" section.
10.2 The transfer of ownership and the risk of accidental destruction, loss or damage of the Products shall be transferred to the Customer at the moment of handing over the Products to the Customer at the place of execution of the Purchase Contract, at the moment of signing by the parties of the Certificate of Acceptance of the Goods (consignment note) or issuance of a document confirming the purchase of the Products (check or receipt).
10.3 The Products shall be handed over to the Customer upon delivery.
10.4 The Customer shall be obliged to accept the Products in quantity and assortment at the moment of their acceptance.
10.5 Upon the Products receipt, the Customer shall have the right to check their compliance with the consignment note in the presence of the Seller's representative (transporter), to verify the quantity, quality, completeness of the Products and the absence of visible defects by the Products name. Upon the Products receipt, the Customer shall sign the Customer's Order, confirming with his signature that he has no claims to the appearance and of the products completeness.
10.6 The Customer understands and agrees that delivery is a separate service which isn’t an integral part of the Products purchased by the Customer and which ends upon receipt of and for the Products payment.
11. PRODUCT WARRANTY
11.1 The warranty period of the Product is established in accordance with the law and the internal regulatory documents of the Seller and is displayed on the Online Shop Website.
11.2 The Customer has the right to exchange or return the Products of proper quality, if they haven’t been used, their commercial appearance, consumer characteristics, seals and labels aren’t separated from the product, as well as the document confirming the fact of the products purchase, within fourteen calendar days from the date of products purchase.
11.3 Claims to the quality of the Products purchased arising after receipt and for the Products payment shall be considered in accordance with the Law of the Republic of Kazakhstan "On Protection of Consumer Rights" and the warranty obligations of the Seller. In this regard, the purchase of the Products with delivery doesn't give the Customer the right to demand from the Seller the delivery of the purchased Products for warranty service or replacement, and doesn't give the opportunity to carry out the warranty service or replacement of the Products by visiting the Customer. The Seller (manufacturer) shall reimburse the Сonsumer for the costs associated with the Products delivery and (or) return/exchange of inappropriate quality. The costs related to the Products delivery and (or) return/exchange of proper quality shall be borne by the Customer.
11.4 The Seller guarantees that the Products have a test mark, as well as an imprint of the name stamp, which testifies to the proper passing of the customs declaration and customs clearance, examination and state control.
12. PRODUCT RETURN
12.1 The Customer has the right to return the products of proper quality at any time prior to their delivery to the Customer, subject to reimbursement by the Customer of the services cost for the products delivery to Almaty city and/or other cities of the Republic of Kazakhstan, and after the products delivery within fourteen days, in the manner and under the conditions provided by the Law "On Protection of Consumer Rights" and the present offering.
12.2 Products return of proper quality is possible in case if the marketable appearance (packaging), consumer properties, seals and labels not separated from the product, document confirming the fact of purchase of the said products, as well as, due to the specificity of jewelry, the act of the Products examination for authenticity in the Branch "Assay Chamber" of “National Center of Expertise and Certification” JSC are preserved.
12.3 Products return, in cases stipulated by the Law and this Agreement, shall be made to the address specified on the website in the "Contacts" section.
12.4 If the Customer rejects the Products of proper quality, the Seller shall refund the amount paid for the Products in accordance with the Purchase Contract, except for the Seller's expenses for the Products delivery to the Customer, expenses for the returned Products delivery to the Seller, and the Seller's expenses for the Products authentication in the Assay Chamber Branch of “National Center of Expertise and Certification” JSC, including related transportation costs.
12.5 In case of the Products return of proper quality and if the Products were delivered to the Customers free of charge, the Customer shall pay the Seller's expenses for the Products delivery to the Customer in the amount of 2000 (two thousand) KZT in the Almaty city and 3000 (three thousand) KZT in the regions, as well as the Seller's expenses for carrying out the examination of the Products authenticity in the Assay Chamber Branch of “National Center of Expertise and Certification” JSC, including the related transportation costs.
12.6 The amount of refund paid for the Products by bank transfer will be made in accordance with the procedure and under the conditions established by the Partner Bank.
12.7 In case the Customer discovers defects in the Products and demands their replacement, the Seller, taking into account the specifics of jewelry, has the right to send the Products to the Assay Chamber Branch of “National Center of Expertise and Certification” JSC for authentication. If the returned products aren’t covered by the warranty, the Customer undertakes to reimburse the Seller's expenses for the authenticity of the Products examination, including the related transportation costs.
13. THE PARTIES LIABILITY
13.1 The parties shall be liable in accordance with the legislation of the Republic of Kazakhstan.
13.2 The Seller shall not be liable for any damage caused to the Сustomer as a result of the products improper use, ordered in the online shop.
13.3 The parties shall be exempt from liability for non-performance or improper performance of obligations under the Purchase Agreement for the duration of force majeure.
14. OTHER TERMS AND CONDITIONS
14.1 The relations between the Customer and the Seller shall be governed by the legislation of the Republic of Kazakhstan.
14.2 The Sale and Purchase Contract shall enter into force on the date of acceptance of this offer by the Customer and shall remain in force until the full performance of the obligations of the parties.
14.3 All disputes and disagreements arising in the performance of the obligations of the parties under the Sale and Purchase Contract (Offering) shall be resolved by negotiations. In case of impossibility of their settlement, the parties have the right to apply to the judicial authorities at the Seller's location in accordance with the legislation of the Republic of Kazakhstan.
14.4. The Internet shop reserves the right to expand and reduce the products offered on the site, to regulate access to purchase of any products, as well as to suspend or terminate the sale of any products at its own discretion.
14.5 The Online Shop and the provided services may be temporarily unavailable in whole or in part due to preventive or other work, as well as for other reasons of a technical nature. The technical Online Shop service has the right to periodically perform the necessary preventive or other works, with or without prior notice to the Customers.
14.6 Recognition by the court of the invalidity of any provision of the purchase contract (offering) doesn’t imply the invalidity of the remaining provisions.